Joining Henley & Partners

As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment migration and citizenship planning.

Why Choose Henley & Partners?

• Global Impact: Make a difference by helping individuals and families access new opportunities and secure a brighter future through alternative citizenship and residency options.
• Cutting-Edge Expertise: Join industry pioneers providing innovative solutions and exceptional service through an extensive international network.
• Dynamic Culture: Work in a multicultural and inclusive environment with over 40 offices worldwide, fostering collaboration and personal growth.
• Continuous Learning: Benefit from ongoing professional development, training programs, and industry conferences to enhance your skills.
• Impactful Projects: Engage in high-profile projects that shape the future of investment migration and global mobility.
• Work-Life Balance: Enjoy flexible working arrangements and benefits that support your well-being.

...but that's enough about us, let's talk about you!

Henley & Partners is growing and we are seeking to engage a Service Desk Analyst. The selected candidate will provide first line support to the users across Henley & Partners Group. 

Main Responsibilities

• Responsible for answering users' calls, emails and tickets.
• Provide technical support and troubleshooting using the company guidelines, procedures and methodology.
• Accept, manage and update events, incidents and service requests to ensure Service Level Agreements are met, managing the Service Desk queue efficiently.
• Take ownership and responsibility of issues from start through to a successful resolution.
• Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third-party contractors as and when necessary and facilitate any issues to the point of resolution.
• Assist in deployments and testing, providing meaningful feedback and physical intervention as and when necessary.

Qualifications and Experience

• Minimum 1 year experience working in a similar role with broad exposure to various troubleshooting scenarios.
• Working experience with ticketing and knowledge base systems.
• High level of the English language.
• Knowledge and experience in Ticket Escalation and Ticketing systems.
• Must be willing to work on On-Call Rotation.
• Experience or qualification in desktop PCs hardware troubleshooting.
• Experience or basic knowledge of Microsoft Windows both server and desktop.
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast paced environment.
• Knowledge on how to Determine the correct level of urgency and impact for each incident or request.

Please send us your CV in English.

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development.

If you are seeking a challenging yet rewarding opportunity where your ideas can make a real impact, we invite you to apply today.

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