Joining Henley & Partners

As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment migration and citizenship planning.

Why Choose Henley & Partners?

• Global Impact: Make a difference by helping individuals and families access new opportunities and secure a brighter future through alternative citizenship and residency options.
• Cutting-Edge Expertise: Join industry pioneers providing innovative solutions and exceptional service through an extensive international network.
• Dynamic Culture: Work in a multicultural and inclusive environment with over 40 offices worldwide, fostering collaboration and personal growth.
• Continuous Learning: Benefit from ongoing professional development, training programs, and industry conferences to enhance your skills.
• Impactful Projects: Engage in high-profile projects that shape the future of investment migration and global mobility.
• Work-Life Balance: Enjoy flexible working arrangements and benefits that support your well-being.

...but that's enough about us, let's talk about you!

Henley & Partners is growing and we are seeking to engage a Service Desk Analyst. The selected candidate will provide first line support to the users across Henley & Partners Group. 

Main Responsibilities

• Provide first-line technical support and troubleshooting using company guidelines, procedures, and methodology.
• Answer and manage users’ calls, emails, and service tickets promptly and professionally.
• Determine the correct level of urgency and impact for each incident or request.
• Accept, manage, and update events, incidents, and service requests to ensure Service Level Agreements (SLAs) are met and the Service Desk queue is efficiently managed.
• Escalate events, incidents, and service request, as well as any service disruptions to other teams or third-party contractors when necessary and follow through until resolution.
• Assist in deployments and testing, providing meaningful feedback and physical intervention when required.
• Maintain knowledge and experience in ticket escalation and ticketing systems.
• Participate in on-call rotation as required.

Qualifications and Experience

• Minimum 1 year experience working in a similar role with broad functional exposure to various troubleshooting scenarios.
• Must have full English language proficiency.
• Experience or qualification in desktop PC hardware troubleshooting.
• Experience or basic knowledge of Microsoft Windows (both server and desktop).
• Working experience with ticketing and knowledge base systems.
• Self-motivated, able to work unsupervised, and capable of working as part of a team in a fast-paced environment.​​​​​​​

Please send us your CV in English.

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development.

If you are seeking a challenging yet rewarding opportunity where your ideas can make a real impact, we invite you to apply today.

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