Joining Henley & Partners
As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment migration and citizenship planning.
 
Why Choose Henley & Partners?

• Global Impact: Make a difference by helping individuals and families access new opportunities and secure a brighter future through alternative citizenship and residency options.
• Cutting-Edge Expertise: Join industry pioneers providing innovative solutions and exceptional service through an extensive international network.
• Dynamic Culture: Work in a multicultural and inclusive environment with over 40 offices worldwide, fostering collaboration and personal growth.
• Continuous Learning: Benefit from ongoing professional development, training programs, and industry conferences to enhance your skills.
• Impactful Projects: Engage in high-profile projects that shape the future of investment migration and global mobility.
• Work-Life Balance: Enjoy flexible working arrangements and benefits that support your well-being.

...but that's enough about us, let's talk about you!

Job Purpose
Acting as an ambassador of the firm with both internal and external stakeholders, the successful candidate is required to offer a level of hospitality that meets and exceeds our clients’ expectations, whilst providing ideas about amenities and experiences, organizing and tracking all service requests.

Responsibilities:

•  Act as an ambassador of the firm with internal and external stakeholders.
•  Provide support and organize services during client visits that offer a level of hospitality, which meets and exceeds our clients’ expectations.
•  Meet clients at the Malta office and at their Malta accommodation if required
• Manage itineraries and reservations for clients when required, ensuring that the appropriate agreements are in place and services have been paid. 
• Ensure that all services requests are tracked and seen to, responding to clients efficiently.  
• Adhere and further develop the concierge service standard operating procedures.
• Manage, maintain and create new relationships with service providers to enable an adequate portfolio of services which are made available to clients (travel may be required at times).
• Handle emergency situations in a solution-focused manner.
• Interact with key stakeholders through multiple channels; mail, telephone and e-mail to ensure enhanced service delivery.
• Act as a trusted advisor to our clients, thus contributing positively to the overall client experience.
• Work as part of a team in delivering a diligent and timely service that will require flexibility to address other tasks outside of the core role as and when they arise.
• Focus on personal development through learning more about the different areas of the business by means of interaction and collaboration.

Requirements:

• Fluent in the English language. Maltese and additional languages will be considered an asset. 
• Minimum of four years’ management experience within the event, concierge and/or hospitality industry in Malta.
• A positive solutions-oriented attitude complemented with a high level of integrity, to facilitate the business in a compliant manner.
• Experience with managing several service providers and dealing with emergency situations.
• Previous sales experience will be considered an asset.
• An ability to recognize and respond to diverse thinking styles, learning styles, cultural qualities and a global mindset.
•  Possessing immaculate communication, organizational and presentation skills.
• The ability to build and maintain lasting relationships with service providers, internal stakeholders and external partners is essential, whilst being expected to carry out general business administration accurately and consistently.
•  A goal driven individual who works well in a team, but is self sufficient in handling projects & client requests alone.
•  A calm but strong work ethic and the ability to address multiple tasks in a short time frame.
•  Flexibility to ensure that requests out-of-office hours are also seen to

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development.
If you are seeking a challenging yet rewarding opportunity where your ideas can make a real impact, we invite you to apply today.
 

We value your privacy and are committed to protecting your personal information. By applying to this vacancy, you confirm that you have read, understood, and agree to abide by our privacy policies. For more details about our Privacy Policy please visit: https://www.henleyglobal.com/privacy-policy

We value your privacy and are committed to protecting your personal information. By applying to this vacancy, you confirm that you have read, understood, and agree to abide by our privacy policies. For more details about our Privacy Policy please visit: https://www.henleyglobal.com/privacy-policy